Ordered this for a new designer radiator. The top of the TRV was damaged but a replacement one was sent out immediately with no fuss and great personal service. This is the second time I have used this company. I will be sure to use them again and would thoroughly recommend them to others
This was the 3rd radiator I have had from best bathrooms. First two came as agreed. For the third one I took a whole day off for delivery " between 8am & 6pm" . it did not arrive. couriers stated it would come next day - same all day delivery time. Couldn't afford a second day off. Spoke to courier on phone when he tried to deliver it and I agreed to be at home from 12pm on Friday. They tried to deliver it at 10:30 am. I ended up having to pick it up from depot and when I finally did it was the wrong one. Had to organise its return, a replacement and picking the new one up from the depot. A great radiator at a good price but in time and inconvenience it has been a disaster. No recompense from the company just a "sorry". Not good enough in this day and age
Ordering was dream. Polite, efficient service and very friendly. The order was confirmed and they emailed me to the progress of the items. The items were delivered on time and I could not ask for a better service. The items were very well packed for their journey to me and arrived in perfect condition. No complaints just oodles of praise.
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