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Reviews (1)

Hudson Reed USA

Very poor customer service and installation details not enclosed with products.

Very poor customer service and installation details not enclosed with products. It took months to be able to get a replacement valve for a shower temp, and when it came it had no install detail. When asking customer service I was told to "find the YouTube video" - Really? Find it myself? How about a link? How about a downloadable PDF on your website with the product on how to install the thing?

André Mercier found this review useful

13 May 2013

Reply from usa.hudsonreed.com

Hello,

Thank you for your review.

I apologise if you feel that the serivce I have provided for you was not adequate.
I have checked the mail thread we had running and I can confirm that there is a instaaltion link to the film.
I have mailed you again personally, please reply to that mail if there is anything else I can do for you.

Again I apologise if the information supplied was not sufficent. I am more the willing to help you further.

Kind regards
Rachel
www.hudsonreed.com

A LATORELLA´s profile

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A LATORELLA
Reviewer
United States

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