I ordered a frying pan on 01-04-2013. On 02-04-2013 I received an email saying "Thank you for your order.
Apologies, the item(s) you have ordered are currently out of stock."
I waited about two weeks before contacting pots and pans, they said the item should be back in stock soon and I would receive straight away.
I have sent 5 emails several messages through live chat on there website and several unanswered telephone calls.
I have just escalated a dispute through Paypal. Paypal say it will communicate with seller and try to recover what ever money it can from the seller. Doesn't sound like much buyer protection to me.
It stinks how scumbag company's can do this and seemingly get away with it.
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