I was pleased with the service Serenata provided although I did want this gift to go for Christmas but I could not get my order to go through then I could not link all the items I wanted to add.
As it was Valentine order time I could not get the gift sent out the day I wanted so I just applied for normal delivery.
I missed the phone call from the recipient but she sounded pleased with the gift.
Thank you once again.
Girls said good view of stage. Thoroughly enjoyed concert. I had no trouble with booking through viagogo. They came home two happy bunnies after a super evening.
There was no problem with viagogo at any stage of booking. Thank you!
I finally got my order but was very disappointed to find out that the fur mattresses that these beds needed could not be obtained and at the time were the only mattresses to fit the size beds I needed. On discovery of this I asked if I would still get my delivery free of charge because of the price of p&P on two small beds and a packet of dog chocs. I was told this would still be free. On going on line I discovered that Pet Supplies now did another 15" mattress that I needed and asked if 2 could be delivered free because I was not given the choice of having the alternative sent with my original order (which I thought would have been the sensible option if the first mattresses ordered were no longer available). I was told no I would have to pay £5+ P+P for 2 small mattresses that only cost approximately £10. I felt this unreasonable as originally they should have been sent with my original order. I had to go and get the mattresses locally for £6.99 each and as I am disabled and do as much shopping on=line as possible. I was annoyed. At first I thought the Pet Supplies website both interesting and good value but on reflection if one has to pay such a high cost for P+P it is not so good for most things. The poultry food is very expensive and only comes in small sacks, definitely much better value locally even from a very small supply pet shop.
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