Rachell Louise Roberts´ profile

Reviews (1)


Absolutely disgusting and useless will never use viagogo again and will never recommend them to anyone!!!

I was told that my tickets for beyonce was on the way I was so excited as they was a birthday present when I recieved an email to say there was a problem delivering them to my address. So I rang viagogo and kept getting fobbed off and told they will sort the problem and I will get my tickets. I kept ringing constantly as this fall on a bank holiday and post is horrendous as it is. I was so worried that I wouldn't get them in time as the concert was Tuesday 7 th may yesterday and I still didn't receive them by Saturday 4th may. The seller didn't put the correct address on the tickets so they contacted the seller to send them out again Saturday they never heard from the seller and I was told the day before the concert that I would receive a refund. I seriously think this is disgusting to tell me the day before the concert which payed 375 pound for 2 tickets treble the price to be told I can't go and see beyonce some of my family took the days off work to take me to the concert. I WOULD NEVER RECOMMEND VIAGOGO TO ANYONE. I would of rather had other tickets to see beyonce instead of my money back, viagogo need to be checking there sellers thoroughly and making sure there genuine and reliable because a day before the concert is beyond a joke. Viagogo was quick enough to take my money but I have to wait 3 to 4 days for a refund absolutely disgusting an apology isn't enough in my eyes!!!

08 May 2013

Reply from Viagogo

Dear Ms Roberts,

We apologise for the problems you experienced with your order. Please could you share your 7-digit transaction ID so that we can look into this for you.

Many thanks,

The viagogo team

Rachell Louise Roberts´ profile

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Rachell Louise Roberts
Kingston upon Hull, United Kingdom