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Picked and checked but still a wrong item.

I called the company after recieving a thermostat for an oven rather than a freezer drawer front. The woman was huffing and puffing and issued a returns number but stated that a refund would be 28 days after I returned the item at my on cost, furthermore she wanted my to pay for extra delivery. As the goods was picked and checked by 2 numbers (717 and 709) there is no excuse for them getting the order code, account, order number, invoice number and tote number all wrong! service is disgusting if not bordering on fraud.

kate, Alanand David Witham found this review useful

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United Kingdom