Eszter Chrobacsinszky´s profile

Reviews (2)

Recommandé, mais attention au livraison "express"

J'ai commandé 2 objectifs sur et je voulais les recevoir le plus tot possible, donc j'ai choisi le livraison "UPS Express". Le délai promis était 24/48 heures. La différence m'a couté un voyage photo sans mes nouveaux objectifs... UPS a traité ma commande comme "standard" (pas de livraison avant 12h, pas de possibilité de choisir l'heure) et Miss m'a informé que ce qu'ils appellent "express" ne l'est pas vraiment. Ils considerent UPS un "expressiste" par définition, et ils n'offrent pas le vrai express parce que c'est "trop onéreux". Bon, ils pourraient laisser le client décider, n'est-ce pas? A part cela, excellente.

23 May 2013

Reply from Miss Numerique S.A.S

UPS propose en effet 2 types de livraison express. La première est appelée "Standard", la seconde "Express Saver". Cette dernière est beaucoup plus chère, et est une livraison en 24h. La première formule est une livraison en 24h à 48h, comme indiqué sur notre site lors de votre commande.

Simply Electronics Ltd.

Avoid them at all cost!

I, like many-many people all over the web, were fooled by their European-looking website and their low prices. I am not ashamed of wanting to same money, I only regret I wasn't smart enough to Google them first.

I ordered quite expensive stuff, lenses I planned to use during my upcoming travels. The next day they asked me for electricity/gas bills in order to "prevent money laundering". Interestingly, they were not shy to take my money in the first place. I provided them with some bills and told them I felt insulted by this treatment. I got a response right away and my goods were "released". Since then (22 Apr) I got only un-informative stock responses with no explanation of the delay.

Currently, my order is "waiting for courier dispatch" for days, even though on the website it shows the items are in stock. I have already been informed that they are conducting "routine checks". Based on other people's experience, this means the next step will be "ooooh, we are so sorry, it looks like your items were damaged, we have to send them back to the supplier", with further weeks of delay.

They are playing on people cancelling their order, tired of waiting. Then they will withhold the refund, and the customers' money stays with them. This is how they finance their activities.

Dear Simply, not with me. I've decided to get my goods whatever it takes, shaming Simply Electronics on every possible forum so that others are not fooled.

UPDATE: I started a Paypal claim against them and they refunded my money the next day. If your order is delayed, try this, it works.

Eszter Chrobacsinszky´s profile

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Eszter Chrobacsinszky
Brussels, United Kingdom