I am seeing and reading a worrying pattern on various forums where payments for trips have been deducted TWICE from passengers...as happened to me !
Yes , I got the money back after numerous phone calls , and a nervy couple of day's wait , but I had to be proactive here , and have had NO apology , nor any compensation for those numerous and lengthy ......0871 calls.....despite emailing them on FOUR (UP TO NOW) separate occasions , asking for a £25 allowance....the cost of the calls plus hours wasted on my one day off.....
I even called direct to their query dept. at 4.20 pm on a Saturday , and got a message saying.... " the office is now closed "....and this was 40 minutes before it should have closed ....no-one from the other depts. I called knew why ....NOR WOULD THEY HELP ME RESOLVE THIS !!!!.
So come on Lowcostholidays.com.....Please redeem yourselves and respond to this ....otherwise I may take the double payment "scam" to trading standards....
As Del Boy used to say ..." A nice little earner "!........ Mike.
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