Michael Frinton´s profile

Reviews (2)



Its great to buy something you can trust at a great price , AND to get one over on the greedy car-hire companies when they try to fleece you for "top-up" insurance.

28 January 2014

Reply from iCarhireinsurance.com

Hi there Michael. We are glad to offer you an alternative to the rental desk!

Kind regards
The iCarhireinsurance Team


What do you have to do to get a response from them..... Complain here ???

I am seeing and reading a worrying pattern on various forums where payments for trips have been deducted TWICE from passengers...as happened to me !
Yes , I got the money back after numerous phone calls , and a nervy couple of day's wait , but I had to be proactive here , and have had NO apology , nor any compensation for those numerous and lengthy ......0871 calls.....despite emailing them on FOUR (UP TO NOW) separate occasions , asking for a £25 allowance....the cost of the calls plus hours wasted on my one day off.....
I even called direct to their query dept. at 4.20 pm on a Saturday , and got a message saying.... " the office is now closed "....and this was 40 minutes before it should have closed ....no-one from the other depts. I called knew why ....NOR WOULD THEY HELP ME RESOLVE THIS !!!!.
So come on Lowcostholidays.com.....Please redeem yourselves and respond to this ....otherwise I may take the double payment "scam" to trading standards....
As Del Boy used to say ..." A nice little earner "!........ Mike.

10 May 2013

Reply from Lowcostholidays

Good Morning,

We are sorry that your recent booking experience with us did not go as you’d hoped and we would like to apologise for this. Whilst we are pleased that the additional amount has been refunded to you, we can appreciate your frustrations.

We would like the opportunity to look into this further for you, if you could send an email to onlineanswers@lowcostholidays.com and include your booking reference and we’ll be happy to investigate it for you.

Kind regards

Abi 10/05/2013 @ 10:26

Michael Frinton´s profile

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Michael Frinton
Wembley, United Kingdom