Steven Fleming´s profile

Reviews (2)

Worldstores

Excellent Company, Poor Courier

Excellent Customer Service, my order didn't arrive on the day it was supposed to because of the poor service provided by the courier (XDP).

I was given a 10% refund for the inconvenience caused. My only suggestion would be that they change their courier as XDP are not very good at all and this unfortunately reflects badly on an otherwise good company.

My products were as described and I am really happy with my purchases.

XDP

Delivery may be late but there are some helpful members of staff who will help resolve.

See additional comments section for update!

Have taken day of work today to be in for my delivery, I phoned up company at 16.50 and asked for an update and was advised that order was not out for delivery because it was a bank holiday on Monday. According to tracking information the package was received by my local depot at 07.19am this morning. I do not see how bank holiday on Monday would affect a delivery today.

Person on the phone was very rude (Motherwell Depot), instead of offering apology simply stated that it was not his problem. I then asked if delivery would be made tomorrow and was advised that he did not know. I stated that this was not good enough and asked to speak to his manager, I advised that he was rude and that his conduct was wholly unacceptable. He then hung up the receiver.

I will be advising the company that I purchased from and recommending that they cease to use this company for deliveries again in the future.

Unimpressed to say the least.

Corrected Consignment number: ZWASSR028799

08 May 2013

Reply from xdp.co.uk

Hello Steven, thankyou for you review we do follow up any form of complaint so your comments will be passed the the regional manager to investigate.

Unfortunately the consignment number you have quoted is incorrect so im unable to look into what the delay is, As with every carrier bank holidays do have a knock on effect and delays uncured. I can only apologise for that, If you could update your review with the correct number I will get back to you tomorrow morning with an ETA

Regards Jennifer

Steven Fleming´s profile

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Steven Fleming
Reviewer
Male, 1985
United Kingdom

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