Steve Taylor´s profile

Reviews (2)

Trustpilot

biased

I wrote a honest opinion about Yodel . And it was classed as false. I gave a full account of my dealing with them. Even posted information directly from Yodel.

Trust pilot are Yodel paying you?

B found this review useful

10 May 2013

Reply from Trustpilot

Hello

Thanks for your feedback.

Please allow me to clarify: Your review has not been removed. It has been reported for infringements of our guidelines. On the profile page you can see who reported it and for what reason. Trustpilot is an open platform where anyone can read and write reviews about the companies the buy from, and reporting of reviews is a method to ensure the quality of the reviews. Any consumer or company can report reviews.

Our Community Support team is investigating the issue. Depending on the reason why the review was reported, we may ask you for further information via email. We currently see an unusual high number of reported reviews on that company's profile, so it may take a few more days before we get the issue solved.

Thanks for your understanding.


Best regards,
Joakim Ditlev
Trustpilot

Yodel

Useless, Utterly Useless (STILL HAVEN'T GOT MY PARCEL)

I don't have to say anything look at yodel's own tracking information.

(Really look at the times for the 8th booked out for 1hour 22 minutes !!!!)
As for address problem, my house is 33 years old. & I've had people travel from north wales & found my door with nothing more than my post code door number & satnav

Returned to local service centre Bristol service centre 8th May 2013 12:45
Parcel out for delivery Bristol van 8th May 2013 11:23
Returned to local service centre Bristol service centre 7th May 2013 20:42
Address problem, please contact sender Bristol van 7th May 2013 19:46
Parcel out for delivery Bristol van 7th May 2013 09:37
Parcel received at service centre Bristol service centre 7th May 2013 02:07
In transit to local service centre Wednesbury 6th May 2013 16:06
In transit to local service centre Wednesbury 6th May 2013 16:05

10 May 2013

Reply from Yodel

Hi

If you email me further details, I'll take a look and be in touch shortly. Just email social.media@yodel.co.uk :-)

Laura

Steve Taylor´s profile

profile image of Steve Taylor
Steve Taylor
Reviewer
Male, 1964
Swindon, Turkmenistan

About

Not dealing with trust pilot any more. They do not allow honest options