Received prepaid envelope day after I placed order. Received an email a couple of days later to offer a revised price due to a crack on the screen which i knew about, after a few calls back and forth I managed to get a little bit more money than the downgraded price.
Other than a cranky customer services rep on my initial call all other reps I spoke to were polite and knowledgeable. All in all a pleasant enough experience. Will be sending in more phones in the future.
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