I bought a luminox watch from amazon.co.uk the money went to them. They passes the order to amazon.com usa who ordered the watch from a mrwatch USA.
The watch appeared authentic and came with the authentic worldwide warranty card etc.
After some time and within the 2 year luminox warranty period the watch needed warranty repair and using the luminox warranty card went to the approved luminox UK
Repairer. They say the amazon and mrwatch are not approved retailers for luminox and the warranty is invalid... I had to pay.
I complained to amazon online but got referred to mrwatch USA ...they said their watches under USA terms are not covered by the worldwide warranty.
So I asked luminox who said by e mail that mrwatch was not an approved retailer and they could not guarantee the watch was authentic .
As I considered that if the luminox watch was not covered by the luminox worldwide warranty it may not be able to be considered, authentic.?
After many e mail and telephone calls amazon gave me a Slough UK addess to whom I wrote 5th April 2013. Needless to say no reply.
I,m onto trading standards and now citizens advice and others. I have some advice.
One first step it to get a reply from amazon .... So how do you get a reply??
Does anyone know?
I,ve bought from amazon over the years and now have stopped until this is resolved.
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