J Amy´s profile

Reviews (2)

Spartoo

Nice shoes but a bit slow to dispatch

I paid extra for UPS delivery as Yodel (the free option) have a reputation for unreliability. Delivery was quick once my shoes had been received by UPS, but Spartoo took two days to dispatch. Received my order in 5 working days.

09 August 2013

Reply from Spartoo

Hello J.

Thank you for the time taken to write your review and I do apologise for the inconvenience caused. With UPS Standard, preparation can take 1-2 business days, so your parcel was shipped on time. Your order arrived Friday the 2nd August, 2 business days from despatch. We do have a UPS Express Saver delivery option if you would need your parcel more rapidly...

Kind Regards,
Katie, Spartoo Customer Service

Kwik Fit

Cancelling a booking was straightforward

I booked a mobile tyre fitting a week ahead mainly based on price. I found the online booking process easy to use, and could book a time to suit. Unfortunately I needed to cancel the booking shortly afterwards. This was dealt with easily with one telephone call to customer services and my credit card payment was refunded the next day. Although I didn't actually use their full service, I am still pleased with the level of customer service I received fromKwik Fit.

J Amy´s profile

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J Amy
Reviewer
United States

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