Have ordered from them several times now, their prices are great and delivery is usually just a couple of days.
Ordered some cat litter last week and got the notification to say on it's way, but when nothing showed after few days and the tracker hadnt updated either, I rang them and they just issued a new order. No quibbling or arguments.
Didnt have to wait for long to get through to Cust Service when I rang up either.
Nice company with good range of products, very competatively priced and quality customer service.
Ordered a camera on Monday 27th Dec, rang up on Wed 29th to check when it would be sent out, told in next couple of days, so I would get around Jan 4th. Jan 4th came and went with no sigh, rang again 5th Jan told it hadnt been shipped but would be sent out that day or at the latest the 6th. Told we would have by the weekend
Still no sign so rang yesterday and spoke to a manager (ha-ha) - told him that unless he could provide proof that the goods had been shipped I wanted to cancel the order. He said it had been shipped on 28th Dec!! When I asked why two other people had said that he hadnt been shipped when I rang on dates after the 28th - he wouldnt explain. He also wouldnt explain how they managed to despatch an order on a bank holiday, just wouldnt accept that it wouldnt be possible. He claimed that their system doesnt "explain" despatch dates, which is a total load of rot. I work for a transport company and well aware of how orders and goods are processed. When I asked for the City-Link tracking number he said he didnt have it. I asked why nobody from their company replies to emails or call back requests and he said very arrogantly that they were busy!! For a company with such appalling customer service the only reason they would be busy is with all the complaints.
I asked him to contact City-Link and get the tracking number and ring me back with it, which of course he hasnt.
Still no sign of my order, I really now just want to cancel the order and get it from someone else, but they will not do it. They say they have sent it, I dont believe them for a second.
Strongly recommend avoiding this company like the plague, I expected so much better, and for the kind of money you are spending it's just not worth handing over your hard earned cash to them. I use web based companies all the time and it's been a very long time since I've had such a horrible experience.
Currently over £600 down without my order and it's over two weeks since I placed an order for an item they claimed was in stock.
Dreadful company, truly dreadful.
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