The manager in the Hounslow WH Smith branch seemed to be one of the most rude, person I have ever come across he seemed to be in a different planet. WH smith should take this issue seriously as they were being since 2010 rated for being one of the worst performing companies (described in various websites) in customer relation services. The manager did not seem to explain the problem when I told him that I will complain to WH Smith he told me to happily do so . I am suprised that WH Smith continues with employing such people as a friend of mine had an issue with the same manager. He doesn't seem to have respect or courtesy when explaining to customers about a situation instead trys to muscle his position. Terrible.
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