Millie Lyle´s profile

Reviews (1)

Furniture Village

SHODDY GOODS AND UNABLE TO GRASP COMPLAINT

Furniture Village respond to a complaint without grasping the true nature of the grievance.
OUR GRIEVANCE IS FALSE ADVERTISING not WEAR AND TEAR ISSUES
Furniture Village sold their SCALA sofas as durable leather, these items of furniture ARE NOT LEATHER as they state in their sales ads or via their salesman in store.
They were advertised falsely and miss sold.
The words from the Furniture Village ad
"Contemporary, comfortable and timeless. For people who like to keep things simple but exceptionally stylish, the Scala collection is the solution. Created in practical durable leather, it oozes design thanks to detailed stitching, solidly sculptured lines and deep cushions that you can't resist sinking into."

see http://www.visit4ads.com/advert/Furniture-Village-Scala-Sofa-Furniture-Village-Stores/68343
If we had known these items were not GENUINE LEATHER we would not have purchased them.
The items are not as described or advertised and despite the time laspe we'll pursue the false adversing claim of these goods in the small claims court and let a judge rule on the evidence that has been gathered and reported regarding this item.

14 May 2013

Reply from www.furniturevillage.co.uk

Good morning,

We are genuinely sorry that you are disappointed with your furniture, and it has not lived up to your expectations.

However as the goods were purchased over six years ago, and you have had the use of your furniture for this period, we would have to consider normal wear and tear through usage.

Our Structural Guarantee covers manufacturing defects for a period of five years, and the product is older than that, and is outside the Statutory Limitation period imposed by law.

I understand your possible disappointment with our conclusion, but I hope that we have explained the reasoning behind our findings.

Good morning,

Thank you for contacting us and giving us the opportunity to discuss these issue with you in more detail.
I have been advised this matter is now resolved, and you are happy with the outcome.

Millie Lyle´s profile

profile image of Millie Lyle
Millie Lyle
Reviewer
1968
United Kingdom

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