D Evans´ profile

Reviews (2)

Pixmania

USELESS - THEY DONT READ E-MAILS OR COMMUNICATE

USELESS - THEY DONT READ E-MAILS OR COMMUNICATE

I bought before and added my parents address for that delivery. My mistake when buying for me as it defaulted to this address. I emailed them within one minute of placing the order to amend delivery address but they said nothing and did not respond. So I called them (and paid to listen to their expensive padded out musical menus) and the chap said he'd try to sort. He didn't and so now my parents have my hard drives 180 miles away.

Dont have a web form if you aren't going to read what we send.

John Gallacher found this review useful

20 September 2013

Reply from www.pixmania.co.uk

Hello,
Thank you for your review.
I’m sorry if you were unable to change your delivery address and if you were not contacted by our customer services.
We aim to provide the most efficient service to our customers at all times at that all emails are responded to within 24 hours.
Once an item is in the preparation stage or it has been dispatched we are unable to cancel or change order details.
In this case we ask that you refuse the delivery, with the given tracking information you may track its return.
I invite you to contact me with your order details on emma@pixmania.com so that I may investigate further and offer you a suitable solution.
Kind Regards
Emma
Pixmania Mediator

PCBuyIT Limited

Quick delivery & no issues with product

Did not need to contact so have no idea on customer service but dispatch and cost excellent.

D Evans´ profile

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D Evans
Reviewer
United Kingdom

About

I run a business myself and buy a lot of kit. I want to be treated like I treat my customers.