Mr Frank Ussher´s profile

Reviews (1)

Very good with room for improvement

Booking process was simple and efficient. Fitting arranged for between 12 noon and 5 pm on Thursday 9th May 2013. Was advised when arranging that the fitter would phone me around noon to get me a better ETA at my home. Did not hear from him and phoned your office just after 4 pm and was advised he was running late but would be with me around 5pm . The lady i spoke with seemed aware of where the fitter was etc but she advised he was having phone problems in which case perhaps she should have phoned me on the fitters behalf, no major problem but an opportunity to improve customer relations. All your staff I spoke with were very polite and efficient and would certainly use your service again if the price was competitive.

10 May 2013

Reply from

Mr Ussher,

Please accept our sincere apologies for the difficulty in communication. Your fitter had some technical difficulties with his phone whilst he was out on the road, these have now been resolved.

We apologise for any inconvenience this may have caused and we look forward to being of service in the future.

Kind Regards,

Mr Frank Ussher´s profile

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Mr Frank Ussher
United Kingdom