Just had an EXTREMELY negative and frustrating experience with T-Mobile retentions team. An advisor offered me a particular deal (too good to miss) and I accepted. On call ending I received a confirmation message with a different deal altogether. After spending over 1 HOUR trying to get back in touch with them I was told by a manager that the advisor had updated the same deal as what was on the text and that they had to take his word for it. I asked them to listen to the call and get back to me and the manager advised me to put this request in writing (?!?). As a result my original cancellation request has been rendered 'void' and I now have to cancel again giving them my notice period from scratch. Ofcom complaint to follow!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.