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Reviews (1)

T Mobile

Be wary of the 'Retentions' team!

Just had an EXTREMELY negative and frustrating experience with T-Mobile retentions team. An advisor offered me a particular deal (too good to miss) and I accepted. On call ending I received a confirmation message with a different deal altogether. After spending over 1 HOUR trying to get back in touch with them I was told by a manager that the advisor had updated the same deal as what was on the text and that they had to take his word for it. I asked them to listen to the call and get back to me and the manager advised me to put this request in writing (?!?). As a result my original cancellation request has been rendered 'void' and I now have to cancel again giving them my notice period from scratch. Ofcom complaint to follow!

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Imran Chothia
Leicester, United Kingdom