My phone was stolen. I need some documents for insurance from t-mobile and just cannot seem to get them. I have had them "posted" to me twice and although every other letter sent to me finds its way these documents don't. I phoned to complain and was sent to a store to pick up the documents. The store had no idea what I was talking about. I called tmobile and after a chat between the operator and person in the store I was told they couldn't help me. I called again and demanded to speak to a manager but this was refused even though the website says if your complaint is not resolved you can speak to a manager. After calling to cancel my contract (which had a 15 minute wait showing how many others want to cancel) I was told it would all be sorted out and sent to another store. Again they didn't know what I was talking about. I am now cancelling my contract and taking tmobile to court over any cancellation fees due to lack f service. I advise others to do the same
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