I sent a large parcel weighing 16kg through a courier service on line. City link collected my parcel on 29th April 2013 and I paid for next day delivery. Its now 10th May and City Link have told me that the driver has said he was never at my house. It is on their system that the parcel was collected. My 30 year old daughter was with me at the front door when the parcel was collected. I had a conversation with the driver regarding City Link and can describe the driver. Apparently they state it was collected but the driver states he was never at my house. The parcel never got to the depot!!! I rang city Link again yesterday and the lady I spoke to repeated the same thing to me "The driver never called at your address", I replied "he is lying through his teeth", she responded "what makes you think that"? ................aaagggghhhhh!!!!!!! aaaaaggghhhh!!!!!!! :(
Rob Adcock found this review useful
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