We are a student household and where well aware of the tricks and cons that service providers play on students. So on signing for a 12 month contract with virgin I was very firm that the service was only require for 12 months - no more and no less. We were signed onto a 12 month contract - 6 months half price - 6 months full price with free installation . On receiving my contract I noticed that they had not included free installation or 6 months half price as agreed so contacted them to verify the arrangement and to alter the contract papers. Virgin media apologized and agreed to the original terms however a second contract never arrived.. now, 11 months on - i rang to confirm that our contract would soon be ending as i am aware that service providers often overcharge for cancellation fees and such - I am being told that i have been signed into a 18 month contract in which there is a £180 cancellation fee. FUNNY THAT. anyway i wasn't having any of it, after reading many reviews online of people saying the same thing. I basically told them that i wasnt falling for it, that i had asked for a 12 month contract and that there was no way in hell that i woul be paying £180 for an error made by their staff or because of a con. I then spent half an hour on the phone to various useless customer service representatives explaining the issue and asking to speak to someone who could resolve the matter. After half an hour, and after becoming very frustrated at being passed about to incompetent service staff it was confirmed that yes, i had signed into a 12 month contract and that this was noted on my records. I am now waiting for a response from virgin media and i fully intend to rip them a new arsehole.
Looking forward to finding our the cost of my phone bill
AVOID AT ALL COST!!
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