Needed to order flowers urgently. After searching Google for florists able to deliver to Tenbury Wells - Serenata Flowers showed.
Was stuck for choice on flowers, the prices were excellent, the text service was second to none - advising me of due delivery & when they were delivered & after receiving a Thank You email from the recipient - accompanied by a photo of said bouquet - I saw how beautiful they were. VERY recommended! Thank you Serenata. I will be using you in the future without any doubt.
I placed my order on Wednesday & requested next day delivery. 2 days later I am still waiting. I contacted George (Asda) regarding this TWICE, and both times they told me my goods were out with the courier.
I have just had an online chat with a member of staff at Yodel who have just informed me that my parcel hasn't even left the depot :(( And the online tracking system is telling me its out with the courier.
Gutted isn't the word. This was an urgent order hence the next day delivery I requested - for an extra charge.
Unfortunately, I will be checking in future who the courier will be. I would not recommend this company at all. Improvements are definitely needed. I'm not a happy bunny at all :(
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