Good quick turnaround, great quality - very impressed. Will use again
I ordered a plug-in wi-fi extender that plugs directly into a wall socket. When it arrived, it was a 2 pin EU version of the mains plug, not the 3 pin UK version. I spent ages trying to explain to the person on the helpdesk what they had sent me. For some reason he couldn't (or wouldn't) look at the pictures on their own website and I had to take a picture on my iPhone and email it to them. Finally they decided they would send me an adapter. I already had one and told them that it made the unit protrude too much from the wall.
Eventually they agreed an exchange. I got the unit collected and waited expectantly for a replacement. Nothing came and in the end I contacted them again to be told that my order wasn't stocked. Don't know why they hadn't contacted me, and they haven't refunded my money yet either.
All in all, WAE were a waste of time. They offered something that wasn't in stock, sent me something else instead, were unable to provide any real support, messed up on the refund, have shown zero initiative in contacting me and have still not refunded me.
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