Zoe Cruse´s profile

Reviews (1)

Worldstores

BAD EXPERIENCE RESOLVED

An update from my previous review. After my order failed to arrive on the day I contacted World Stores via e-mail. It is pointless trying to contact through the phone! They offered me £50 refund if I waited for stock to come in. They had taken my money without knowing what I wanted was in stock. I decided to ask for a full refund.
They did refund my money within 3 days and replied to my e-mails quickly.
I was suprised by this after reading other peoples reviews.
If you are chasing a refund then contact by e-mail, know your rights as a consumer, be firm but polite. It worked for me.
Thanks to a lovely lady called Julie on here who put me in the right direction.
Headache now over, and went to DFS this morning for excellent service!!!

Julie, Matthew Pearson, Kestutis Balvociusand Alan Williams found this review useful

13 May 2013

Reply from www.worldstores.co.uk

Dear Zoe,

Thank you for your review. I am really sorry about the problems you have had with delivery. I can see that our Customer Service manager is currently dealing with your order and has been in touch this morning, he will resolve your order.

Kind Regards
Prachi

Zoe Cruse´s profile

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Zoe Cruse
Reviewer
1975
Dursley, United Kingdom

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