we ordered something for saturday delivery costing £30 delivery, I telephoned at noon on Saturday checking the status of our order and the woman put me on hold to ring the store. She came back on and said they rang everyone yesterday because they are so busy and you did not respond, you are now down for NEXT Saturday.
Someone was in the house all day and night and no phonecall was received!
The woman said she would speak to her manager and ring me back, no call received, needed to ring again and was informed we'll deliver it next week, I asked for a refund for the delivery costs and they said we will refund you £5 (no sorry for you inconvenience or that we didn't call you back)
Will not be using again, and £30 for a delayed delivery is scandalous I will pay the extra to a different company next time.
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