Philip Richards´ profile

Reviews (1)

viagogo

first time using and the last time ,untrustworthy, unhelpful uncontactable by phone

i bought 2 tickets for manchester big reunion tour on morning sat 4 may ,received 1hr later by e ticket , then went to concert at 6pm same day to be told that the tickets had been cancelled by previous owner that morning shortly after i had bought them ,nothing could be done at the arena as they have no control over viagogo, so had to purchase further 2 tickets ,original ones were at the front we are now situated at the back , viagogo close at 6pm on sat so contacted paypal following day and emailed viagogo to tell them what happened ,payment been accepted but paypal opened up a case which takes 20 days,viagogo sent claim form through email which has to be sent back in 5 days or they will not deal with it ,this took 2 days to try and open as no software to open the attachment,email it bk no response ,fax it back nope dead line ,phoned them sat at 2pm sorry all lines closed erm 10am till 6pm advertised times ,use thier website to contact its just a maze of random confusing questions which sends you anywhere ,all you can do is email the same thing as you had done 5 days previous,as they say on thier webpage they pay the seller immediatly after thier tickets being sold but trying to get your money back or proper response is unbelievable .
in my eyes this company is a front for counterveiiting people making money of genuine people and they are not taking things seriously .
transaction id 3123600

Philip Richards´ profile

profile image of Philip Richards
Philip Richards
Reviewer
1972
Manchester, United Kingdom

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