Amazon told me that my parcel was due for delivery by 17 May 2013. I checked the parcel tracker service and saw that Yodel say they attempted delivery but my address was wrong. My home is awkward to find so I called up to give details. All day today their site has said "Gatwick Service Centre out for delivery 8:50 am" and here we are, over 8 hours later and no sign, no call, no text, nothing, zip, nada. I know they say they can deliver anytime between 7:00 am and 9:00 pm ~ potentially a 14 hour day for the driver and that doesn't even include getting back to the depot. I could go into driving hours and multi-drop rules (assuming they don't use a tachograph which would be more punitive to driving hours). Given that on a good day with no traffic or other hold-up Crawley is 45 minutes away from my home I can only conclude that I am not getting my parcel today. This is particularly annoying in that yesterday I spent some time on the phone giving precise details of how to find my home and passed on my home number and mobile number. A thorough waste of my day and I will probably have to go through it again until the parcel is eventually delivered. A text to give even a 4 hr time slot would be preferable to the way I have been treated today.
Parcel finally delivered at 7:25 pm. On talking to the driver it is clear my directions weren't passed and the delivery was only made because the driver used his initiative. I do not blame the driver for my experience. I will endeavour to find out who the courier is next time and if it is Yodel I would rather not place an order for goods. If they operated a text based system, like DPD did on 2 occasions for me about a week ago, my rating would be that much higher.
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