Ron Mason´s profile

Reviews (3)

ProCook

Quality products, reasonably priced

Everything from ease of ordering through speedy delivery to receipt of quality goods make ProCook my first port of call for all things 'kitchen'. The only problem is deciding what to buy!

Yodel

Waited in all day and no show so far!

Amazon told me that my parcel was due for delivery by 17 May 2013. I checked the parcel tracker service and saw that Yodel say they attempted delivery but my address was wrong. My home is awkward to find so I called up to give details. All day today their site has said "Gatwick Service Centre out for delivery 8:50 am" and here we are, over 8 hours later and no sign, no call, no text, nothing, zip, nada. I know they say they can deliver anytime between 7:00 am and 9:00 pm ~ potentially a 14 hour day for the driver and that doesn't even include getting back to the depot. I could go into driving hours and multi-drop rules (assuming they don't use a tachograph which would be more punitive to driving hours). Given that on a good day with no traffic or other hold-up Crawley is 45 minutes away from my home I can only conclude that I am not getting my parcel today. This is particularly annoying in that yesterday I spent some time on the phone giving precise details of how to find my home and passed on my home number and mobile number. A thorough waste of my day and I will probably have to go through it again until the parcel is eventually delivered. A text to give even a 4 hr time slot would be preferable to the way I have been treated today.
UPDATE
Parcel finally delivered at 7:25 pm. On talking to the driver it is clear my directions weren't passed and the delivery was only made because the driver used his initiative. I do not blame the driver for my experience. I will endeavour to find out who the courier is next time and if it is Yodel I would rather not place an order for goods. If they operated a text based system, like DPD did on 2 occasions for me about a week ago, my rating would be that much higher.

20 May 2013

Reply from Yodel

Hello Ron. I have responded to the email that you sent the social media team :-)
Michelle.

LD Mountain Centre

Peak performers

I bought the shoes I wanted for a good price. They were delivered promptly and, even better, the carrier texted me a one hour time slot so I didn't waste my day. Excellent service from start to finish.

Ron Mason´s profile

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Ron Mason
Reviewer
Male
United Kingdom

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