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Reviews (1)

Nightgear

"In stock" items not in stock, item missing parts.

I ordered a bag from Nightgear, that was marked as "In stock", with a 7-10 day dispatch time (which seemed reasonable). After 9 days of no contact, I checked the online order tracker, which said it was waiting on a response to an email. An email I did not receive - not even in my junk mail.

After calling the helpline number (a national rate 08445 number), I was told that they were waiting for the item to arrive from the manufacturer, which would take *another* 7-10 days.

I know of a number of online stores that will provide an expedited delivery after a delay - let me assure you that Nightgear is not one of them.

I also discovered when I opened the package that one of the straps was missing. I am currently attempting to talk to customer services regarding this, but I get the feeling that I might be waiting a while.

In an environment where first impressions are everything, they need to do far better. Unless they step up their game a huge deal, I will be taking my business elsewhere in the future, and strongly recommend that others do the same.

24 May 2013

Reply from nightgear.co.uk

Hi,

We are really sorry to hear about the experience you have had when ordering with us. It seems we have not dealt with your order correctly and that is very disappointing to hear as we pride ourselves in our customer service.

If possible, please could you email us at sales@internetfusion.co.uk with your order number so that we can investigate this matter.

Best regards

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RoadieRich
Reviewer
1984
Nottingham, United Kingdom

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