Salma Khanom´s profile

Reviews (1)

Wowcher

ABSOLUTELY DISGUSTED! NEVER AGAIN!

I purchased the longchapman handbag sets on wowcher roughly about a month ago now and I still have not received my purchased items. Not only did they take my money the company initially partnered with wowcher on the deal also took my money on delivery costs.
It's been a week now since I've contacted wowcher and the initial company they done the deal with, and I have not received a reply from either of them.
I am so disappointed and upset.
I would rather have my money back then actually receive the products.
I'm so disappointed.
I advice all those who I reading this to save your money and look for deals elsewhere
How is it that they can take your money for a month and not delivery what you paid for?
Absolutely poor customer service!
Where is my money?????

13 May 2013

Reply from wowcher.co.uk

Good Morning Salma,

We are sorry to hear that you are unhappy with the service you have received.

The delivery period on these items was 10 working days, not including weekends or bank holidays, so delivery is only due around about now.

Wowcher do respond to all queries and we aim to do this within 3 working days however on occasion it can take longer.

If you have emailed us within the last 7 days we will be in touch shortly if however you have been waiting longer than this please email us at enquiries@wowcher.co.uk with TRUST in the subject.

Kind Regards

Wowcher

Salma Khanom´s profile

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Salma Khanom
Reviewer
Female, 1993
London, United Kingdom

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