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Reviews (1)


Poor service, delivered to wrong country, but resolved

Collectplus delivered several items for me fine, but have now lost a customer, and i wish to warn others of their incompetence
I sent a parcel and paid extra for insurance & signature, it showed delivered on the collectplus site, but the other person said they had never received it
When i asked for proof of delivery from collect plus the sent detailed tracking info
It showed that they had delivered it to the wrong address, over 150 miles away.
Had to call them again, and was told the depot could not find the address in Scotland, so sent it to a similar address in England !!!
The person they delivered it too accepted the parcel, so i have now lost out financially
I get daily emails from collectplus, but each one is from someone else, all saying they have got no further with retrieving the parcel
They do not reply to any emails i send them, and in fact today (3 weeks after first sending the parcel) i get a progress email saying they delivered it to the wrong postcode, (I sent to PH1, it was delivered to DH9) but i knew this from the tracking received 10 days ago
So it seems the insurance & signature is pointless when collectplus decide to deliver your parcel to a different country, and do nothing to help

****Now resolved, but too some time to sort out*****

13 May 2013

Reply from CollectPlus

I am really concerned to read your comments. Please could you contact me with full details - PaulG@collectplus.co.uk - and include a contact number then I'll be able to investigate the background and reply to you personally.

Thank you

jumpjump´s profile

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United Kingdom