Avoid this company at all costs!!
I had been looking for a while for the right sofa and I thought I had found it at dfs brentford. The salesman was very quick to say "yes madam, no problem" to all of my requests. (At no point were we offered a site survey) The sofa was due to be delivered in 4 weeks. 6 weeks later I called dfs brentford to track our order, it would be delivered into the store in a few days. Delivery was arranged for the following week between 3pm and 6pm. Knowing this we donated our old sofas to charity ready for our delivery the following day. After arranging for somebody to house sit for the delivery the sofas finally arrived at 7pm an hour late! And to our horror it didn't fit through our front door - not impressed!! The following day my husband contacted the brentford store and was advised that 90% of re attempts get in, so he rearranged delivery for the next date avaliable which was 7 days after the first attempt! In the mean time my family of 6 had NO sofas! Again I arranged for somebody to be home between 4pm and 7pm, we requested as late as possible. The delivery arrived at 3:40, luckily I had arranged for somebody to be at home early! The delivery man took one look and said "no chance, but I will give it my best shot", which to be fair to him he did. Again no fit! Disappointed is a serious understatement! So my husband spoke to the brentford store and they arranged for us to meet James the manager the following evening, we arrived at the store to find out that James was not there! We were advised that we could make the sofa into a 3 piece but it would cost an extra hundred pounds and take another 4 weeks minimum to make it!! A note was left for James to call us the next morning, but we heard nothing! So my husband called in the afternoon and finally spoke with James. He said that he would arrange for a loan sofa to be with us by the weekend, which was essential as we had guests visiting. I was then contacted by head office and they said that the earliest delivery of the loan sofa was Monday. By now this is two weeks without a sofa, and guests coming with nowhere to sit!!
Enough was enough so I went in to the brentford store to cancel my order to be told that I can only do this with James and he was busy. I waited for over 15 minutes and nothing! His new sales was clearly way more important! So I left, I have a busy family life and run a business - I do not have time for a company who simply do not value their customers!! I returned home to call head office to find out the only way to cancel the order is in store!!
I have never experienced such appalling service in all of my life, and will be advising everybody I know to NEVER ever use DFS!!!!
Dave Miles found this review useful
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