marvin´s profile

Reviews (3)

Eyewear Outlet

Excellent service very professional

From price to purchase process, delivery to product quality I couldn't praise the experience enough.

At a time when courier companies create postage nightmares and Internet purchasing is fast becoming a headache this company used high end suppliers and processes that work to the customers requirements all the way.

THANK YOU so much or making is a painless shopping experience.

Maxishop

Poor Courier service

Product purchse was straight forward as per previous product purchases.

Delivery options was very poor unfortunately:
1. Courier selected only delivers monday to friday 9-5, well in order to buy these products some of us have to work!
2. To get a saturday delivery t's an extra £12. Given the limited options to get my product I elected to pay, only to find there was no fixed time, just stay at home and sacrifice your personal committments for a day, ARE YOU SERIOUS. DO you think customers who spend their hard earned money will accept such nonsense?

I've told the courier to send it all back and I'll give my money to a more enterprising supplier who knows how to deliver value adding services to customers.

06 June 2013

Reply from Maxishop

Hi Marvin,

Apologies your experience with our courier was not up to standards.
Unfortunately before the delivery is being made we cannot confirm the date or time of delivery. However once DPD receive the parcel if you add you number to your Maxishop account you will receive a text message stating a day and hour window of delivery.

If this time slot/date is not suitable you are able to respond to the text message with a preferred date.

Apologies once again
Maximuscle

Rubbersole

great shoes

Quick delivery,
Good products,
Quick turnaround
thank you

marvin´s profile

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marvin
Reviewer
United Kingdom

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