B Dewhurst´s profile

Reviews (2)

Simply Baby

Great service, shame about delivery

The customer service team couldn't have been more helpful. I wanted some accessories for a Joolz pram but wasn't too sure of the colour so asked for advice. I placed an order which was despatched the same day. Excellent service. Sadly the courier, DPD, royally messed up and held the parcel in its central hub for 3 days.
I want to rate 5 stars, but the courier experience makes it a 4.


Here's hoping DPD never start delivering transplant organs

....we're sorry but there wasn't enough space on the truck for the donor organ so we left it at the hub. It will be delivered as soon as we can be bothered!

So what's my issue? My next day delivery parcel arriving 4 days after ordering despite being despatched on May 9th. What excuse did DPD come up with? They ran out of space on the truck so the parcel of parts for my 8 week old baby's pram sat in the hub, sorry, should that be "sortation facility", for 3 days....lucky parcel. Not so lucky 8 week old who didn't get to enjoy the weekend outside in his pram!

14 May 2013

Reply from DPD UK

Hi there,

Please accept my apologies for the delay. Because the parcel was sent on a Next Day service, when we missed the scheduled delivery on the Friday, it rolled over to the next working day, which was Monday in this case. I'm very sorry for any inconvenience this caused.

Feel free to contact me at socialmedia@dpd.co.uk if you need any assistance.

Kind regards,


B Dewhurst´s profile

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B Dewhurst
United Kingdom