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They left my £300 package outside in the cold.

I ordered a pair of £300 headphones on Amazon, and chose next day delivery. I waited in all day for the delivery, and as usual, nothing turned up. I checked outside anyway, not really hoping for much because I didn't think anyone could be incompetent enough to leave a package outside without a signature, but sure enough, there it was, round the back of my house.

Despite three people being in the house all day, there was no knock at the door. There was no attempt to get a signature. The delivery man simply left the package outside, signed for it himself and left. I have never been so angry in my life. I would definitely NOT recommend DPD, and I would actually spend a considerable amount more to avoid using them, and go with UPS or FedEx or something.

Poor show DPD. I genuinely hope you go out of business so that more people don't suffer your ineptitude.

14 May 2013

Reply from DPD UK

Hi James,

Really sorry to hear about the service you received on this occasion. Feel free to email me at socialmedia@dpd.co.uk if you wish to discuss any aspect of the service. I can assure you that this is not a reflection of the general level of our service, and I'm sorry that you didn't see our best on this occasion.

Kind regards,


James Taylor´s profile

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James Taylor
United Kingdom