L'nay Andrews´ profile

Reviews (1)

Knowhow

AWFUL AWFUL AWFUL

I've never dealt with such a terrible company! Bad customer service and not a care in the world.

I ordered a laptop 30th April. The transaction went smoothly and was delivered to me within a few days.
The screen however was completely smashed and cracked up!! I was annoyed from that instant as I knew I was travelling on business in the next week and needed that laptop ASAP. Anyway, the arranged to collect the laptop and send out a new one with 3-5 working days. It took 7 days alone to collect the laptop. At that point I was told a new one would be dispatched the next working day. This did not happen. I called every day to find out what was going on and was given no help. Nobody knew what was going on. I asked to speak to management and was not allowed to do so. I got told the laptop will be delivered on Friday. Friday came and went - no laptop. I then got told the laptop will 100% be delivered on Monday. By this point I already was unable to travel with work missing out on 6 WEEKS of work and pay. My phone bill was mounting up having to call them daily. I had requested on 2 separate occasions for a next day delivery service and was told that was fine.

In so many words, staff at the call centre have basically said to me we don't care ok what work you have missed out on or how high your bill is, there is nothing we can do and nobody else you can speak to.
Today is Monday 13th may and I still have no laptop. Having paid for it over 2 weeks ago. I have called them again today as I've waited in all day and no news. I was told I would get a call back. 5 hours later - no call back. Called back myself and have been told I have to wait a further 3-5 days for delivery! I can't believe this sickening service!!!! Would never recommend this company in a millions years!

I wish I had read all the complaints and watchdog report before having placed my order.

L'nay Andrews´ profile

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L'nay Andrews
Reviewer
1991
United Kingdom

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