I wrote a detailed and thoughtful review. I was then asked to confirm by email or facebook. This shouldn't be necessary at all if I click on an invitation to review email.
I entered the email and password I had used with the supplier but this was not accepted. i had no choice but to 'verify with facebook' or abandon teh review.
Luckily i do have a FB account or I';d have been stuck. However, i don't want anything posted on my FB page or anything notified to friends which you try and sneak through.
The technical staff first helped to confirm my diagnosis that my problem was caused by failure of my graphics card. I can't say I was please about that because it was over 2, but less than 3 years, since I bought my PC from PC Specialist. However, that is out of guarantee (and the card maker refused to help)when I contacted them, so I then discussed replacement options with PCS. I am dropping half a star because the advice I got on my second call was very clear and helpful but rather contradictory to that on the first call; if I had made my decision there and then on the first call, it would not have been the best choice.
The person I spoke to was very clear and helpful on how to remove the card and how to order a replacement part on line (not at all obvious by the way) and the ordering process was highly efficient with confirmation text messages and emails at each step. The card was with me the following working day, delivered exactly at the time I had been told.
I had to contact support again for one problem with installation, again the support was helpful.
The other half star? Dropped because of waiting time to speak to someone, limited support hours, and that dreadful four seasons every time you are waiting.
I changed to Alliance & Leicester (from the awful NatWest) after the Santander takeover and before the re-brand. i bitterly regretted that decision for years as I had numerous difficulties and issues. Customer services was a misnomer. I can't even count the number of formal complaints I registered ( I got quite a few compensation payments as well).
But over the last year or so, my perception has very significantly changed. I now have the best banking products available. My current account pays me 3% on £20k and up to 3% cashback on most household direct debits (no idea how they do that).. My Santander ISA is the best rate I could find for the terms I want. I have a linked e-saver account, also paying a good rate (and you can start a new one every year) and with instant transfers to and from other accounts. The on-line and mobile banking works brilliantly, no recent problems at all - and I use it a lot.
Customer services is massively improved. EG I sent a secure message about forthcoming trip overseas. prompt reply saying all 3 cards have been flagged so I'll be safe to use overseas, but also including lots of advice about charges for using cards overseas, opting to pay in local currency and so on i.e. exceeding my expectations.
Maybe I'm speaking too soon - and I note others' comments (though if you have to say "WTF" etc in a review, you are probably pretty difficult to deal with in person). But the last year has been pretty good, and I was pondering a 5 star rating, but some small points could be enhanced. I'd be happy recommending Santander banking now.
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