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Reviews (2)

Short Stay Online

Great Service from start to finish

Although the first apartment we selected was not available we were upgraded to a better one at no extra cost. Very helpful reception staff when we arrived and the deposit was returned quickly after we left. The apartment was worn but had character, I would stay there over a hotel any day. All in all very happy.

Alpharooms

Avoid Like The Plague - use booking.con

Read the Ts&Cs of these sites, they have extortionate admin fees and 100% cancellation fees. I leant my lesson when having to modify a booking, they wanted to charge me £30! I contacted the hotel myself and amended it directly. I would ALWAYS use booking.com from now on who never charge admin fees, even if prices are lower with sites like alpharooms I would be very wary of being stung again. Read booking.com's t&cs and it will be clear why they are different (and no I don't work for them lol!!) I can see many good reviews as these customers probably never had to deal with the company after the initial booking.

Mags Gilland ed fulcher found this review useful

15 January 2014

Reply from alpharooms.com

Dear Mr Stockwell,

Thank you for your feedback, since May 2013 at the time you made your request to modify your booking our terms and conditions have been amended and we no longer charge an amendment fee for modifying your booking you simply pay the additional cost from the hotel for the change you want to make. Similarly the cancellation terms and conditions have changed since you made your booking in April 2013 and you now are only charged the fees applied by the hotel or accommodation provider, we at Alpharooms do not charge cancellation fees for bookings ourselves. Please note all of our updated terms and conditions can be viewed on our website if you require further clarification.

Kind Regards
alpharooms.com

Tom´s profile

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Tom
Reviewer
Male, 1987
United Kingdom

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