We got our new leather sofa in the january sales, the service in store was good we were given a cuppa and the kids were given puzzles to do. After that customer service continued to be very good with lots of text messages keeping us up to date with delivery. The sofa was delivered within the number of weeks we had been told in store. The delivery men were polite and careful. After a few weeks I noticed a few issues with the leather and so rang the store, they were very apologetic and made an appointment for someone to come out. The man who came spent some time inspecting the sofa and decided that it must have left the factory that way (the problems were with stiching ripping the leather and one small part had come un stitched) he said he couldn't repair it that day, but instead would order new leather and re-upholster the sofa in my home in about 8 weeks. again lots of meesages keeping us upto date on when the new leather would be ready. The same man then returned and took three hours to re-upholster the sofa, and it is now perfect again. He was very polite and even let me keep the old leather so I can attempt to recover an old ottoman with it. I am very happy with the service from the Colchester DFS and love our sofa.
Dave Miles found this review useful
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