I ordered three items that match for a bathroom refit, however only received 2 as the other was obsolete. When I contacted customer services the advisor while polite was difficult to understand and wasn't knowledgable about alternative products, merely redirected me to the online site. The alternatives on the site were three times the price if my original order, which was still on the site. This was confusing and when I asked of the product was in fact available as it was still on the site the advisor didn't know. I am waiting for a refund of the funds or the item not delivered. I feel that there should have been an alternative of comparable price offered as this has delayed works and could have been prevented.
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