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boohoo.com

No P&P refund on returns. :-(

Top was to big so sent back. Very easy to do but didn't realise there was no P&P refund so it cost me £3.99 for absolutely nothing as I only ordered 1 item. Rubbish. Won't be ordering again. I'd much rather give £3.99 to charity.

14 May 2013

Reply from boohoo.com

Hello,

Thank you for taking the time to leave your feedback. I am very sorry to hear that you are unhappy with our returns policy.

I have looked onto your account, and your returning top was received back at our warehouse, and your refund was processed to your original payment method on 14/05/2013.

Please accept my apologies, for any inconvenience caused.

I have sent you an email with further information to your email address registered to your Boohoo account.

Kind Regards,
Amy

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Annon
Reviewer
United States

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