Bought a costume and accessories, paid extra to get it in 2 days turnaround which would still give me a couple days to make sure it was all ready for Halloween. The stuff arrived with just the accessories and not the main costume.
Contacted customer service and they say they are inundated with emails and the response will be delayed. Meanwhile still no costume and I've had to come up with a replacement costume. Still have to chase up getting a refund, which will no doubt take a while since they still haven't replied about the missing costume!
Absolutely terrible service!
Was trying to transfer credit from a lost sim to a new one. Told I just need a new micro sim and could do it over the phone. Went to 2 different Vodafone stores to get micro sims and neither had them in stock. Had to go to an independant retailer
Then even with the new Sim the support staff couldn't help me with this transfer. After half an hour of trying to explain it to them I finally get transferred to another representative - wait on hold for 15 more minutes - and the moment I am connected and have told them my issue the line cuts out (or they just outright hung up on me)!
Furious! Have wasted more time trying to transfer 10 pounds credit than in all the problems I have had with other providers. Wish I never considered trying vodafone out!
Liz Tinsley found this review useful
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