Ms Jeanne Eason´s profile

Reviews (1)

boohoo.com

Customer service for returns unacceptable

The returns process was difficult and extremely cumbersome. The product I ordered was shipped only in a tyvek bag and arrived with a rip along one of the seams. Trying to return the item took number contacts with customer service and made me do all of the work for the return. After returning the item, they claimed they did not receive the item. Only after I provided proof of delivery did they acknowledge they finally received it but they had already had it for weeks. Also getting my return postage refunded was a nightmare. I am still waiting for my credit to be posted to my credit card. All of the responses were polite but offered no assistance nor apology. You can bet I will never order another item from this store as there are too many alternatives available today with excellent customer service and overall better experience.

15 May 2013

Reply from boohoo.com

Hi Jeanne,

Thank you for taking the time to leave your feedback and I am very sorry to hear that you are unhappy with your Boohoo experience.

All feedback that we receive is taken very seriously, as this is one of the factors in determining how we can improve the level of service we offer to our to our customers.

I am sincerely sorry for the inconvenience that this has caused you.

I have sent you an email with further information to your email address registered to your Boohoo account.

Kind Regards,
Amy

Ms Jeanne Eason´s profile

profile image of Ms Jeanne Eason
Ms Jeanne Eason
Reviewer
United States

About