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Terrible customer service - no delivery - bad attitude from milkman - ongoing saga

After 2 years of being a customer i have just closed my account with milk and more. We used to get milk delivered every Monday and Friday. since returning from a holiday in Feb (for which we suspended deliveries) we haven't had any delivered. I have phoned the overseas service desk 6 or 7 times and each time they tell me the same thing. That they can see that the delivery has been cancelled (not by us) and they will reinstate it. The guildford depot phoned the house and apologised - said it wouldn't happen again. It's still ongoing (it's now May).

unusually today I was working from home and had a physio appointment, fortitously I bumped into the delivery guy delivering to a neighbour. He said we didn't order enough for him to come down our driveway and deliver. He walked across someone else's driveway to deliver to them - the same distance in the other direction would take him to us.

Unimpressed with the milk man, his attitude was dreadful. I have put in a formal complaint (for what good it will do). some people shouldn't work in customer services. ridiculous communication breakdown between the service desk, depot and driver.

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Mivy James
Godalming, United Kingdom