I bought a pair of Ecco shoes that I was unwilling to wear in the bad winter weather. When I did get round to wearing them, they ripped my heels to bits...twice!! Upon checking, Ecco's shoe sizing is different to say Nike's.
I contacted F18, who then liaised with Ecco and managed to secure a full credit note against replacement shoes..a great result.
Thanks to John for all his efforts
I would not hesitate to use Function 18 again or recommend them to friends.
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