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Terrible experience - poor communication. Order with caution!

Don't be fooled by the shiny website. Gave them £100 of my money on the understanding there would be a speedy delivery - it states 2-3 days.

No contact, nothing. I chased 10 days later given I had heard nothing - pretty nice of me. I just changed my plans that weekend and thought it'll turn up by the following weekend. They have a 'chase my order' function on the website so at that point it was obvious that this is a normal experience!

I got a response, not a call, just an email saying I would be contacted but estimated delivery is now the 11th. Fair enough, Saturday sometime. It's now Wednesday the following week and I still haven't had the items or ANY communication.

I had a plan, I thought I would press that 'chase' button again! AND phone the sales line. I couldn't get past reception - the 'people' that deal with it were on the phone. I'm promised a call back 'today'. Let's see...

Each department pushes blame on to others. I wouldn't bother ordering from here - I only ordered to top up some wood chip bought from another retailer which arrived super quick and with several calls in advance to make sure we knew when to expect them. Shame on me for switching...

Jem Cooperand Alan Williams found this review useful

Richard Brenkley´s profile

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Richard Brenkley
Hockley, United Kingdom