I was initially impressed by the service I received by Silver Shuttle - regular updates via email and text, and a prompt, friendly and helpful driver to take me to the airport. However my experience on my return to the UK was quite different - I was left waiting at the airport as the driver was half an hour late to arrive, and once he had arrived he did not even apologise for the delay nor did he offer to help me to the car with my luggage. The back seat of the car had food and drink stains on the seat, and the driver did not speak to me at all throughout the journey. I was surprised and disappointed by this change in the level of service I received from Silver Shuttle - it was not the welcome home I had hoped for after a long business trip!
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