Taygan Rayner´s profile

Reviews (2)

IKRUSH

Customer service? What's that?

Ordered a parcel that still hadn't arrived after 2 weeks. I messaged them and they promptly said it was delivered/signed for and that's that.
I asked to see proof of delivery since i hadn't signed for it and they said they would get back to me.
2 weeks go by, nothing. Email again, they apologies and advised they would chase up the courier company.
another full month passes, I drop them an email saying I will assume my money and item are lost etc. They promptly replied with an image of the signiture which is a scribble that I've never seen before.
End of. No item. No refund. No gesture of goodwill. Nothing.
My friend since ordered some dresses and they felt like they were made of sweaty paper.
AVOID.

15 April 2014

Reply from IKRUSH LIMITED

Hi Taygan, thank you for your feedback. We're very sorry to hear this and will be investigating into this matter. We do not take situations like this lightly and thank you for letting us know. Please accept our sincere apologies for this and will be looking into this to ensure it does not happen again. If you have any further questions or queries please do email us at customercare@ikrush.com. Thank you Taygan and we cannot apologise enough.

Country House Outdoor

Great delivery, great product, great service!

Great selection to choose from, and once I selected my wellies and purchased them they were dispatched immediately and received 36 hours later! I was kept up to date during the picking and delivery process, and am very happy with the quality of the item.
I have no reservations in recommending this site, and will definitely return when I need anything they stock again!

Taygan Rayner´s profile

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Taygan Rayner
Reviewer
United Kingdom

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