Brought a recliner sofa last year and shortly after delivery we noticed that springs were hanging down from the foot end of the seats when they were reclined. Had a look under the seat and couldnt see where the spring was supposed to be hooked on so called up customer service and an engineer came out. He said there was a piece missing and a part would have to be ordered in. Few weeks later a different engineer comes back to fit the part, opens the box to fit the part and realises he has been given a recliner motor, not a fitting bracket so further delay whilst correct part is obtained.Also advsed us that the piece wasnt missing it had broken off (on both seats) and the whole reclining mechanism needed to be replaced. Further lengthy delay and numerous chasers later we get told engineer will call on 1st may to fit replacement parts. Received phone call on 1st May to say parts hadnt been received and it will be another 2 weeks. Today the engineer turned up and would you believe it he has been given the wrong part again! Fortunately he had 1 spare in his van (although we need 2) and he did fit it and said the other would have to be ordered in. He then told us that he couldnt take the old damaged item away with him and we would need to dispose of it ourselves - so we now have a broken sofa recliner mechanism in our front garden if anyone wants one! It's now 6 months since the initial fault was brought to SCS's attention and they have failed time and time again to resolve what should be a straight forward servicing issue. Additionally, they mis-sold the sofa-care insurance policy that i bought with the sofa - the sales guy said it was unlimited cover and you could claim as many times as you needed, but when i read the policy it says you can only claim in total upto the purchase value of the sofa e.g. if you bought a £500 sofa, and to have someone come out and clean it cost £250, you could only ever claim a maximum of 2 times.
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