Colin Chester´s profile

Reviews (1)


Customer service at it's best!

After much research I decided to go with this company, which I've not heard off before..
Spec and price seemed right for my needs and decided to order my system on the weekend before Easter holidays in the hope it would arrive with in the 10 days specified on the web site.
However, due to high demand, this was delayed. Fair enough but would liked to of seen this when I logged in to my account.

My big issue was with the courier DPD. PC arrived as planned but upon unpacking the PC, i found it was seriously damaged. Immediately emailed with photo's the sales team.
First thing next morning a reply from chillblast offering to pick up the machine and replace damaged case and any components.

On return DPD let the side down again! Sent an email once again and chillblast who promptly replied with the offer to build a new system, deliver and pick up in 4 day's. This time they went out there way to protect the system during delivery. This system works fantastic as expected. Really pleased...

I have to say there customer service is above satisfactory in dealing with my issues. The fault lies solely with the couriers lack of professionalism handling such goods.

No company is perfect and things do go wrong but chillbast will go out their way to put things Right...

Colin Chester´s profile

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Colin Chester
Thornaby, United Kingdom